Terms & Conditions

Welcome to The Grand Restaurant. By visiting our website, dining with us, or placing an order, you agree to comply with the following Terms & Conditions.

1. Reservations
Reservations may be made online, by phone, or in person and are subject to availability. Tables will be held for up to 15 minutes after the reserved time, after which the reservation may be released.
Large group bookings of eight (8) or more guests may require a deposit to confirm the reservation. Deposit terms will be communicated at the time of booking.

2. Menu, Pricing & Allergens
All menu items, descriptions, and prices are subject to change without prior notice. All prices are subject to applicable taxes.
Images used on our website and promotional materials are for illustrative purposes only and may not exactly represent the dishes served.
Guests with food allergies or dietary requirements must inform our staff before placing an order. While we take reasonable precautions, our kitchen handles common allergens, and we cannot guarantee an allergen-free environment.

3. Online Orders & Delivery

• Estimated delivery times are provided as guidance only and may vary due to traffic, weather, or other circumstances beyond our control.
• Once an order is confirmed, it cannot be cancelled or refunded unless agreed upon by restaurant management.
• Delivery services are available only within our designated service areas.
• Full payment is required at the time of order for delivery and takeaway.
• We accept cash, credit/debit cards, UPI, and other approved digital payment methods.

4. Accessibility & Disabled Facilities
We are committed to welcoming all guests. However, due to the historic and listed status of our building, there are physical limitations that restrict certain structural modifications.

• Our premises do not currently have a fully designated disabled toilet facility.
• Access to toilet facilities may require the use of stairs and may not be suitable for guests with limited mobility.

We strongly encourage guests with specific accessibility needs to contact the restaurant in advance, so we can provide accurate information and discuss possible arrangements before your visit.

5. Promotions, Offers & Gift Vouchers
Promotional offers are valid only for the stated period and cannot be combined with other discounts unless explicitly mentioned. Promotional offers are not valid on:

• Weekends
• Bank holidays
• Special occasions, including Christmas Eve, New Year’s Eve, Mother’s Day, Valentine’s Day, and any advertised special events

The restaurant reserves the right to request valid photo identification when an offer is being redeemed. Failure to provide a valid ID may result in the offer being refused.
Gift vouchers are non-refundable, non-exchangeable, and must be redeemed before their expiry date.

6. Noise & Neighbour Consideration
The Grand Restaurant is located beneath a residential area. In consideration of our neighbours, playing loud music and creating excessive noise is strictly prohibited.
We kindly request all guests to respect this policy to help us maintain a peaceful and respectful environment for the surrounding community.

7. Intellectual Property
All content, images, logos, and branding on our website and promotional materials are the property of The Grand Restaurant and may not be reproduced, copied, or used without prior written consent.

8. Personal Belongings & Conduct
We are not responsible for the loss or damage of personal belongings on our premises. Guests are expected to exercise reasonable care for their own safety and the safety of others while on our property.

9. Changes to Terms
We reserve the right to update or modify these Terms & Conditions at any time. The most current version will always be available on our website.

Late-Night Operations – Customer & Driver Guidelines

We are committed to operating responsibly and maintaining a positive relationship with our local community. To ensure compliance with local authority requirements and to minimise disruption, all customers and delivery partners must follow the guidelines below.

Customer Responsibilities

• No dining, seating, or loitering after 01:00 AM
• Customers must leave the area promptly after order collection
• Please keep noise levels to a minimum, especially during late hours
• Anti-social behaviour, shouting, or disturbances will not be tolerated
• Alcohol consumption is not permitted on or near the premises

Delivery Driver Requirements

• All drivers must comply with delivery platform rules and local regulations
• Delivery bags are mandatory for food collection (no bag, no order release)
• Drivers must not wait or park in non-designated areas
• Engines must be switched off while waiting (no idling policy)
• Gathering outside the premises is not permitted

Parking & Traffic Control

• Only designated parking areas may be used
• Blocking roads, pavements, or private access points is strictly prohibited
• Double parking or stopping in restricted areas is not allowed

Noise & Community Consideration

• We operate in a residential area – please be respectful at all times
• Loud conversations, music, or engine revving are strictly prohibited
• Help us maintain a quiet and safe environment for our neighbours

Monitoring & Enforcement

• CCTV is in operation for safety and compliance purposes
• Staff actively monitor activity outside the premises
• Failure to comply may result in refusal of service
• Serious or repeated breaches may be reported to delivery platforms or local authorities

Contact & Complaints
If you have any concerns, please contact us directly so we can address them promptly.
We appreciate your cooperation in helping us operate responsibly and respectfully within the community.