1.1 We are The Grand by Ikkayees (referred to in this Policy as “we”, “us” or “our”). Our restaurant and primary place of business is located at 15 Victoria St, Liverpool, L2 5QS, United Kingdom. You can reach our team via our official email at thegrandikkayees@gmail.com or by phone at 07770 535388.

1.2 Personal data is, in simple terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers (collectively, “Personal Data”). We understand that your privacy is important to you and that you care about how your Personal Data is used.

1.3 We respect and value the privacy of everyone who visits our website, https://thegrandikkayees.co.uk/ (“Our Site”), our social media platforms (including our official Facebook Page), and/or interact with us in other ways, including accessing the free guest wi-fi in our Liverpool restaurant. We will only collect and use Personal Data in ways that are described in this Policy, and in a way that is consistent with our obligations and your rights under the law.

1.4 For the purposes of applicable data protection law (including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018) (collectively the “Data Protection Legislation”), we are the ‘data controller’ of your Personal Data.

1.5 Where applicable, this policy should be read alongside our: (i) Cookie Policy; (ii) reservation terms (or the reservation terms of any third party who processes bookings on our behalf); (iii) Shipping Policy; and (iv) Wi-fi Terms of Use (or the wi-fi terms of any third party who provides this service on our behalf).

2.WHAT PERSONAL DATA DO WE COLLECT?

2.1 We may collect Personal Data when you visit our Site, make a reservation, participate in promotional or marketing activity, dine at our restaurant, sign in for our guest wi-fi, or contact us. This information may include:

● Reservation Information: Contact name, phone number, email address, and any additional notes you provide (e.g., dietary requirements, allergies, or if you are celebrating a special occasion).

● Transaction and Billing Information: Payment details and credit/debit card information used to process food and beverage purchases or secure table deposits.

● Communications Records: Records of your interactions with us via phone, email, WhatsApp, or social media platforms.

● Guest Feedback: Information and reviews you provide regarding your dining experience.

● Marketing & Promotions: Information you provide when entering competitions, giveaways, or signing up for newsletters (such as your name and contact details).

● Digital and Analytics Data: Information we receive automatically when you visit our Site, such as web browser type, operating system, your Internet Protocol (IP) address, your browser settings, and how you interact with our Site via tracking tools (such as Google Analytics or Microsoft Clarity).

3.HOW DO WE USE YOUR PERSONAL DATA?

3.1 We process Personal Data for the following purposes:

● Fulfilling table bookings, communicating with you regarding your reservation, and providing premium customer service.

● Managing, operating, and improving our fine-dining restaurant services online, by email, phone, or in-person.

● Managing customer access to our complimentary guest wi-fi services while dining with us.

● Communicating, investigating, and handling any queries, complaints, or direct feedback.

● Administering our Site for internal operations, including troubleshooting, data analysis, testing, and research.

● Ensuring compliance with applicable laws and regulations, including keeping financial records for regulatory and tax purposes.

● Delivering tailored and targeted advertising across social media channels, including Facebook custom audiences.

● With your explicit consent and/or where permitted by law, using your Personal Data for marketing purposes to send you details about special menus, regional Kerala culinary events, and exclusive offers. You can easily opt out of marketing at any time by clicking the unsubscribe link in our emails.

4.WHO WILL YOUR PERSONAL DATA BE SHARED WITH, AND WHERE?

4.1 We will share your Personal Data with select third parties strictly necessary to operate our business:

● With our trusted suppliers and service providers working directly for us (such as reservation platforms, digital payment processors, communication providers, and wi-fi system administrators).

● With professional advisers, legal teams, and insurers if required.

● With government, regulatory, and law enforcement authorities if mandated by law.

● We will obtain your express opt-in consent before sharing your Personal Data with any external third parties for their own marketing purposes, and you can withdraw this consent at any time.

5.WHAT COOKIES WILL BE USED ON THE WEBSITE?

5.1 Our Site uses cookies to distinguish you from other users. This helps us provide you with a smooth browsing experience, allows us to gather analytical insights to improve our website performance, and assists us in delivering highly relevant marketing and advertising to our visitors.

6.HOW LONG WILL WE HOLD YOUR PERSONAL DATA?

6.1 We will keep Personal Data only for as long as necessary to fulfill the purpose for which we obtained it. Generally, we retain Personal Data until the earlier of: (i) a short period after you explicitly ask us to remove it; or (ii) 24 months after your last active engagement or dining experience with us.

6.2 If you choose to unsubscribe from our direct marketing, we will securely retain your email address on a suppression list to guarantee that you do not receive unwanted marketing communications in the future.

6.3 By law, certain transactional and financial data must be retained for extended statutory periods (e.g., for tax or financial regulatory compliance).

7.WHERE WILL WE SEND YOUR PERSONAL DATA?

7.1 While our primary digital systems and servers are managed within the UK, we may utilize global service providers to manage backend processes, reservations, or analytics. This means your Personal Data may occasionally be transferred or stored in countries outside the UK and Europe.
7.2 Whenever such data transfers occur, we implement approved contractual frameworks and standard data protection clauses to ensure your data receives the exact same level of legal protection as required under UK Data Protection Legislation.

8. Telephone call monitoring

8.1 If you contact us by telephone we may monitor or record the call for training purposes, and to improve the quality of services that we provide to you.

9. Third party links

9.1 Our Site may include links to external websites (such as third-party booking tools or social media pages). If you follow these links, please note that those external platforms operate under their own independent privacy policies. We do not accept responsibility or liability for their independent collection practices.

10.MINORS

10.1 We do not knowingly collect or store any Personal Data about children under the age of 13 and we do not offer any of our products or services directly to children under the age of 13.

11.HOW CAN YOU ACCESS YOUR PERSONAL DATA?

11.1 You have the legal right to request a copy of the specific Personal Data we hold about you. This is formally known as a Subject Access Request (SAR).
11.2 All Subject Access Requests must be submitted in writing. You can submit your request to us via:

● Email: thegrandbyikkayees@gmail.com

● Post: Data Protection, The Grand by Ikkayees, 15 Victoria St, Liverpool, L2 5QS
There is no fee for submitting a standard Subject Access Request. We will respond to your application promptly and within the legal timeframes outlined by the Information Commissioner’s Office (ICO).

12.WHAT RIGHTS DO YOU HAVE REGARDING YOUR DATA

12.1 Under Data Protection Legislation, subject to some exceptions, you have the following rights:

The right to be informed about our collection and use of your Personal Data;
The right to access the Personal Data we hold about you;
The right to have your Personal Data rectified if any of your Personal Data held by us is inaccurate or incomplete;
The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your Personal Data that we hold;
The right to restrict (i.e. prevent) the processing of your Personal Data;
The right to object to us using your Personal Data for a particular purpose or purposes;
The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your Personal Data, you are free to withdraw that consent at any time;
The right to data portability. This means that, if you have provided Personal Data to us directly, you can ask us for a copy of that Personal Data to re-use it elsewhere or ask us to transfer it to a third party; and
Rights relating to automated decision-making and profiling.

12.2 For more information about our use of your Personal Data or exercising your rights as outlined above, please contact us using the details provided in paragraph 14.

12.3 Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

12.4 If you have any cause for complaint about our use of your Personal Data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would hope however that you give us the chance to resolve any complaint before you do this.

13. FACEBOOK ADS

13.1 We may use Facebook advertising services to deliver content to you while you are using the Facebook platform. You can control how Facebook uses data to show you ads by turning off ads which may be based on interests and / or your relationship with specific advertisers, in your ad preference settings. For further information, please visit the various Facebook pages which allow you to learn more about Facebook ads and tracking technologies and to update your settings:

Further, by visiting ‘Your Online Choices’, you can opt-out from seeing Facebook’s interest-based ads. You can also use your mobile device settings to configure your advertising preferences.

13.2 Please note that even when you have opted out via the methods described above, you may still see our non-targeted adverts whilst you are online if your interests’ settings on Facebook are aligned to an audience segment (pre-defined by Facebook) which our business is also associated with. We do not control this.

14. CONTACT US

14.1 If you have any questions or concerns about how we use your Personal Data or this Privacy Policy, please get in touch with us:

● By email at: thegrandbyikkayees@gmail.com

● By post to: Data Protection, The Grand by Ikkayees, 15 Victoria St, Liverpool, L2 5QS

15. CHANGES TO THIS POLICY

15.1 We may change this policy from time to time. The latest version will be uploaded to The Grand by Ikkayees website and will take precedence over earlier versions. If we consider any changes represent an important change to how we use your Personal Data, we will notify you.
Version Dated: 20.06.2026

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